FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions. Should your query not be covered here please do not hesitate to Contact Us.

What payment methods do you accept?

We accept direct payment via PayPal or subject to status and checks we may be able to offer a 30 day Credit Account. Please Contact Us for details of the CMS Credit Account.

How and when will I receive my order?

We aim to ship all orders within 24 hours (business days only) and we aim to deliver all orders within 48 hours of dispatch to mainland UK addresses. We currently use UK Mail as our courier.

I am not from the UK, can I still place an order with you?

Yes, we can accept international orders, however please Contact Us with your order requirements to obtain a shipping quote.

A product I would like is out of stock, when will it be available?

Whilst we try to keep our products in stock at all times, there will be times when certain products are unavailable. In these cases we will be waiting for new stock to arrive. We aim to show an estimated restocking date on all out of stock products to help you establish when we are likely to get new stock in. You can sign up to our Waitlist on the product page to be notified when the product is back in stock.

What is the MOQ?

Our MOQ’s start from just 1 item, however we have a minimum order value of £150.00.

Do your prices include VAT?

All prices shown on CMS Trade are exclusive of VAT. The VAT will be shown on the cart and checkout pages.

Can I collect my order?

Yes, you can collect your order from our warehouse. Simply choose the Click & Collect option at checkout. Please allow 24 hours for collections.