Whilst we try to keep our stock levels as accurate as possible, there may be occasions where a product you order has just gone out of stock. We work in a fast paced wholesale environment and our stock levels change daily.

If a product in your order has run out of stock we will contact you immediately to advise you and offer you one of the following options:

  • A part refund for the out of stock items.
  • An estimated restocking date with the opportunity to back order the product.

Please feel free to Contact Us with any queries regarding our stock levels.


CMS Medical are not simply a supplier, we are also a manufacturer and certain in house products may be manufactured to order. Whilst we aim to keep regular stock levels of these products, larger orders may have to be made to order and as such can result in a slight delay of your order dispatch and delivery.

We will advise you immediately of any delays which may result from these made to order products.

Below is list of just some of the products we supply and manufacture which may be made to order:

  • First Aid KitsStock Levels
  • Head Calm Stick
  • Lavender Massage Oil
  • Mandarin Massage Oil
  • Almond Massage Oil
  • Muscle Rub 200g
  • Petroleum Jelly 2KG
  • Petroleum Jelly 5GK


On some out of stock items we may allow you to back ordered the product. This means you can place an order and any items in stock will be sent out as normal whilst those on back order will be dispatched immediately upon arrival to our warehouse.

We will always include an estimated restocking date on the product details page for any out of stock items.